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Philippe Heckly
User Experience Designer

©Philippe Heckly, all rights reserved

Runkeeper—User Journey

My experience with Runkeeper As an experienced runner, I  wanted to give Runkeeper a trial and…

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User journey timeline
User journey timeline

Runkeeper—User Journey

Category Academic / Mobile / User Experience
Date March 21, 2017

My experience with Runkeeper

As an experienced runner, I  wanted to give Runkeeper a trial and keep an eye on my thoughts, emotions and reactions. For me, the experience quickly turned into confusion and disappointment which I documented in the document below.

User journey timeline

My personal experience of Runkeeper shown here as a user journey. I basically went from being elated to disappointed.

What’s next?

I still need to dive in and figure out how I could resolve the experience and make suggestions to improve it for people like myself. Of course I do not know where I fall in as a Runkeeper potential user as I do not really care for running with music, gps or any other device though I do like to see the resulting data. Perhaps this is where an opportunity might be present?

 

Thanks for watching!